♦ Each product sold is backed by the legal guarantee on consumer goods, which covers any lack of conformity that occurs within 24 months from the date of delivery of the goods
What is the legal guarantee
♦ It is the guarantee on the sale of consumer goods provided by the Community Directive 1999/44 / EC, also known as the "guarantee of conformity", which protects you in the event that the products you purchase show conformity defects respect to the sales contract (" Legal Guarantee "). This happens, for example, in the case of products that work poorly, which can't be used in the manner declared by the seller or for the purposes for which products of the same type are generally used, which don't have the characteristics or qualities promised by the seller or that don't respond to the use for which you purchased them. To receive warranty assistance on the products sold, call us freely and we will be happy to help you.
Duration of the Legal Guarantee
♦ The Legal Guarantee covers the conformity defects that appear within 24 months from the date of delivery of the product you have purchased. To assert it, you must notify to the seller of the presence of the defect when you have discovered it. We recommend that you always keep the purchase receipt that you find in the product packaging, as well as the shipment confirmation and product delivery documents.
Am I entitled to the Legal Guarantee?
The legal guarantee is by right only the consumer, that is those who purchase products for non-professional use. For example, if you buy a laptop exclusively for your personal use, you are entitled to the Legal Guarantee. On the contrary, if you buy it to use it in your occupation, the Legal Guarantee does not apply.
To whom can I enforce the Legal Guarantee?
If you are a consumer you can enforce the Legal Guarantee against whoever sold you the product. For products purchased by Generalfurnitures by the final consumer, Generalfurnitures is responsable itself is responsible. For products sold by third parties, for example in the case of a product purchased by Generalfurnitures and resold to a third party, the Legal Guarantee will be borne by the seller and Generalfurnitures will not be liable in this regard.